Use care with the details you send
Do not send passwords, PINs, payment information or sensitive personal details. A game report normally needs only the page, device and sequence of actions. Remove private information from any description you copy. Use a separate sentence for each step when that helps.
Describe what happened
To help us understand your message, please note: Describe the actions leading to the problem, the result you expected and the result you saw. Keep the sequence in the order it happened. Mention whether you started a fresh round or continued one. Keep the message focused on the issue.
Ask about information you submitted
To help us understand your message, please note: Use this form to ask about a message you previously sent or to request its removal. Provide only enough detail to identify that submission. You may be asked to verify that the request relates to your own information. A clear description makes review easier.
When you need to write again
Before you submit, read this. Please allow at least a minute between submissions. If the form has expired, reload the page before sending it again. Avoid repeatedly pressing Send while the request is in progress. Use the form on this page.
After you submit the form
Before you submit, read this. Your email address and message are saved privately for review. A success message means the submission was stored; it is not a promise of an immediate reply. Keep a copy of a long message before submitting it. Review the message before pressing Send.
A clear message makes a difference
When preparing your message, remember: Use the form below to send feedback about this site. Enter an email address and a message between 10 and 5,000 characters. You do not need a player account to send a message. Check your email address before submitting.
Add the browser you used
Tell us whether you used a phone, tablet or computer, and give the browser name if you know it. Say whether the screen was portrait or landscape. You do not need to share device serial numbers or private identifiers. Check your email address before submitting.
Report trouble reaching or using a control
When preparing your message, remember: For a control issue, name the button, key or gesture that did not work. For a reading or display issue, describe the part of the page affected. Mention text that is hard to read or controls that are difficult to reach. Mention the page involved when relevant.
Need a rule explained?
Point to the rule or example you found unclear. Explain the game situation so the question can be considered against that game’s stated rules. Different variants may deliberately use different rules. Use the form on this page.
Name the game
When preparing your message, remember: Include the name of the game and the page address where you noticed the issue. Similar games can use different rules or controls. The address bar is the easiest place to copy the game link. Use the form on this page.